TaskCheck Onboarding Guide — Getting Started

Go to arrowtrackusa.com and start your 30-day free trial — no credit card required, no setup fees.

Once your account is created you'll land on the main dashboard. Everything starts here.

Pro tip: Use your company email when registering — this becomes your primary admin login and the address support tickets are sent to.

Members are your workers — guards, patrol officers, and field staff who use the TaskCheck mobile app to clock in, scan checkpoints, complete tasks and submit reports. Add your members first so they're ready to assign when you set up your route. To add a Member:

1. Go to Members → Add New Member
2. Enter name, position (e.g., "Patrol Guard"), gender
3. Enter working location, email, and mobile number
4. Set status to Active
5. Save

The member will receive login credentials to download the TaskCheck mobile app on iOS or Android.⚠️ Members vs Staff — important distinction: Members = mobile app users (field workers) Staff = web dashboard users (managers/admins who edit routes, checkpoints, shifts) Start with Members only. You can add Staff later as your team grows. 

 Your property is the digital profile of the physical site you're managing. All shifts, checkpoints, routes, and members connect back to it. To create a Property:

1. Go to Properties → Create New Property
2. Enter the Property Name 
3. Select Property Type (Educational, Commercial, Residential, etc.)
4. Enter Property Area in square feet
5. Add a Property Description (client background, site details)
6. Upload up to 4 Property Images (optional)
7. Enter the full Street Address
8. Pin the GPS Coordinates using the map dropper or live location
9. Set the Time zoneTimezone (e.g., America/Los_Angeles)
10. Add at least one Emergency Contact (name + phone number)
11. Save

Pro tip: Use the live location dropper for GPS coordinates — it's faster and more accurate than manual entry. 

 A shift defines the scheduled work period — the clock-in and clock-out times your member is expected to be on site.To create a Shift:

1. Go to your Property → Shifts tab → + Create Shift
2. Enter the Shift Name (e.g., "SB 2200-0700")
3. Set Clock-In Time and Clock-Out Time (e.g., 22:00 – 07:00)
4. Save

Pro tip: Name shifts with the property and time — e.g., "Main St Office 0800-1600" — so members and managers can identify them at a glance. 

 Checkpoints are the physical scan points your guard visits during a patrol. Each one gets a GPS-anchored QR code that can only be scanned on-site — proof the guard was physically there.Start simple — your first checkpoint can be a 15–30 minute break point. This gets your route working immediately without over-complicating setup on day one.To create a Checkpoint:

1. Go to your Property → Checkpoints tab → + Create Checkpoint
2. Enter Checkpoint Name (e.g., "30 Min Break" or "Front Door")
3. Add a Description (what the guard should do here)
4. Upload up to 5 images of the location (optional)
5. Set GPS Coordinates using the map dropper or live location
6. Add at least 1 Task (e.g., "Confirm break taken" or "Check front door is locked")

• Up to 15 tasks per checkpoint
• Photo evidence can be attached to each task

1. Click Generate QR Code — created automatically once mandatory fields are filled
2. Print or display the QR code at the physical location

Pro tip: Be specific with task names. "Check door" is vague. "Ensure front door is locked and deadbolt engaged" creates a clear, auditable record. 

 A route chains your checkpoints into a timed patrol schedule. Start with the simplest possible route: Start → 1 Checkpoint → End. You can add more checkpoints later. To create a Route:

1. Go to your Property → Routes tab → + Create Route
2. Enter Route Name (e.g., "Main St Office Night Patrol")
3. Select the Shift this route belongs to
4. The Start (clock-in) and End (clock-out) times auto-fill from the shift
5. Add your checkpoint:

• Select checkpoint from dropdown
• Set the expected arrival time

1. Save

Pro tip: Keep your first route simple — one checkpoint is enough to get your first patrol running. Build complexity once the basics are confirmed working. 

 Connect your guard to the route they'll be patrolling.To assign a Member:

1. Go to your Property → Assigned Members tab → + Assign Member
2. Select the Member from your list
3. Select the Route to assign them to
4. Save

Members can be assigned to multiple routes across multiple properties from a single account. 

 Setup is complete. Here's what happens on shift day:For the guard (mobile app):

1. Download TaskCheck on iOS or Android
2. Log in with their member credentials
3. At shift start — tap Clock In
4. Navigate to the checkpoint
5. Scan the QR code on-site
6. Complete all tasks (with photos if required)
7. Submit any reports as needed (General, Maintenance, Emergency, Parking)
8. At shift end — tap Clock Out

For the manager (web dashboard):

1. Monitor live GPS location of active members
2. View Today's Active Shifts on the property dashboard
3. Check Checkpoint History for real-time scan updates
4. Review Reports as they come in
5. Export Timesheets for payroll at end of pay period

 Staff are web dashboard users — managers, supervisors, or office admins who need to create or edit properties, shifts, checkpoints, and routes.You don't need Staff to get started. Add them later as your team grows and you need to limit or delegate access.When to add Staff:

• Your company is growing and you need managers to run their own properties
• You want to give a client view-only access to reports and dashboards
• You need a payroll admin with access to timesheets only
• You want to restrict who can delete records

To add Staff with limited access:

1. Go to Manage Roles → Create New Role
2. Name the role (e.g., "Supervisor", "Client Viewer", "Payroll Admin")
3. Set Read / Create / Update / Delete permissions per module
4. Save the role
5. Go to Staff → Add New Staff and assign the role

The fastest path to your first live patrol is keeping setup simple: one member, one property, one shift, one checkpoint, one route. TaskCheck is designed to be operational in 15 minutes. Once your first patrol is running and confirmed, expand from there — more checkpoints, more routes, more properties, and Staff access as your team scales.

Need help at any point? Submit a ticket via the Support module inside the platform, or reach us at  info@arrowtrackusa.com  or (805) 881-3660.

How do I get started with TaskCheck? Go to arrowtrackusa.com and start your 30-day free trial — no credit card required, no setup fees. Once your account is created, follow the Onboarding Guide to set up your first property, member, shift, checkpoint, and route. Most single-site setups take 15 minutes or less.

What is the recommended setup order? Create Account → Add Members → Create Property → Create Shift → Create Checkpoints → Create Route → Assign Member to Route. Follow this order — each step depends on the one before it.

Can I manage multiple properties from one account?Yes. TaskCheck is built for multi-property operations. Each property has its own shifts, checkpoints, routes, and assigned members, all managed from a single dashboard.

What devices does TaskCheck work on? TheThe mobile app runs on any modern iOS or Android device. Managers access the full web dashboard from any desktop, laptop, or tablet with a browser.

Does TaskCheck require any special hardware or equipment? No special hardware is needed. The app works on standard smartphones. The only physical item required is a printed QR code placed at each checkpoint location — standard paper printing is fine.

 What is the difference between Members and Staff? This is the most important distinction in TaskCheck:

• Members are your field workers — guards, patrol officers, cleaners, drivers. They use the TaskCheck mobile app to clock in/out, scan QR checkpoints, complete tasks, and submit reports.
• Staff are your back-end users — managers, supervisors, office admins. They log into the web dashboard to create and edit properties, shifts, checkpoints, and routes.

Start with Members only. Add Staff later as your team grows and you need to delegate or restrict access. My guard can't log into the mobile app — what's wrong? Check that they were added as a Member, not Staff. Only Members receive mobile app credentials. If they were added as Staff by mistake, add them again under Members and send new login credentials. Can a person be both a Member and a Staff user? Yes. If a supervisor needs to both manage routes on the dashboard and patrol in the field, they can have both a Member account and a Staff account with separate logins. How do I limit what a Staff user can see or edit? Go to Manage Roles and create a custom role with specific Read/Create/Update/Delete permissions per module. Assign that role when adding the Staff member. Common examples:

• Client Viewer — Read only on Reports and Dashboard
• Payroll Admin — Read only on Timesheets and Attendance
• Supervisor — Full access except Delete

Do I need to set up Staff and Roles right away? No. Staff and Roles are optional at setup. Add them later when your team grows and you need to delegate access or restrict permissions. 

How do QR code checkpoints work? Each checkpoint has a unique GPS-anchored QR code. When a guard scans it on-site using the TaskCheck mobile app, the system records their exact location, the time of scan, and the checkpoint name. Because the QR code is GPS-verified, it can only be scanned at the correct physical location — eliminating buddy punching and false check-ins.

How do I generate a QR code for a checkpoint? Fill in all mandatory checkpoint fields (name, GPS coordinates, at least 1 task) and click Generate QR Code. The code is created automatically. Print it and place it at the physical location.

Where should I place QR codes on-site? Place them at the exact location you want verified — front door, back gate, parking level, break room, etc. Mount them at eye level in a visible spot. Laminating the printed code protects it from weather and wear.

How many tasks can I add to a checkpoint? Each checkpoint supports a minimum of 1 and a maximum of 15 tasks. Each task can require a photo, written note, or both as evidence of completion.

What makes a good checkpoint task? Be specific and actionable. Instead of "Check door," write "Ensure front door is locked and deadbolt engaged." Specific tasks create clear, auditable records that hold up for client reporting, compliance, and incident investigations.

Can guards complete checkpoints without cell service? Yes. TaskCheck saves activity offline and automatically syncs everything to the cloud when the device reconnects to the internet.

What is the difference between a Shift and a Route? A Shift defines when a member works — the clock-in and clock-out times. A Route defines where they go and when — the ordered sequence of checkpoints with expected arrival times. A route always belongs to a shift and inherits its start and end times automatically.

How do I build my first route? Start simple: Select your shift, add one checkpoint with an expected arrival time, and save. Your first route only needs Start → 1 Checkpoint → End. Add more checkpoints once the basics are confirmed working.

How many checkpoints can a route have? There is no stated maximum. In practice, routes at larger properties like Sandpiper Golf Course use 18 checkpoints across a single shift. Build your route to match the realistic patrol needs of the site.

Can I have multiple routes for the same shift? Yes. You can create several route variations for the same shift — for example, a standard patrol route and a complete patrol route with more checkpoints, giving supervisors flexibility in what they assign each night.

Can one member be assigned to multiple properties? Yes. A single member can be assigned to routes across multiple properties simultaneously from one account.

How does clock-in and clock-out work? Members tap Clock In at the start of their shift and Clock Out at the end, directly from the TaskCheck mobile app. The system records the exact time and GPS location of both actions. Total hours worked are calculated automatically.

Why is a member's total hours showing as blank or missing? This means the member clocked in but did not clock out. Remind them to always tap Clock Out at the end of every shift. Managers can view and manually resolve incomplete records from the Attendance section.

Can I see where a guard was during their entire shift?Yes. The Track History feature shows a full GPS map playback of the guard's movement from clock-in to clock-out, with each checkpoint marked on the map and timestamped.

How do I export timesheet data for payroll? Go to the Timesheet section, filter by member and date range, and export as CSV. The file includes member name, shift, clock-in/out times, and total hours worked — ready for payroll processing.

Can I see if a member missed a shift? Yes, The Attendance section shows each member's shift history with Present or Absent status, missed shift counts, and total shifts completed — all visible at a glance from the Members list.

 What types of reports can guards submit? There are four report types:

• General — Routine patrol notes, observations, shift start/end logs
• Maintenance — Facility issues such as broken lights, damaged property, or equipment failures
• Emergency — Incidents requiring immediate attention
• Parking — Vehicle or parking violations

Can reports include photos? Yes. All report types support photo attachments and written notes submitted directly from the mobile app in real time. Where do submitted reports go? Reports are saved instantly to the cloud and visible in the Reports section of the web dashboard, organized by type, property, member, and date. Can I share reports with clients? Yes. Reports can be exported with timestamps, GPS data, photos, and member details — providing clients with verified proof-of-service documentation. 

 How much does TaskCheck cost?

• $30 per location/month
• $10 per user/month
• Starter package: 1 location + 5 users = $50/month

Is there a free trial? Yes. TaskCheck offers a full 30-day free trial with access to all features. No credit card required and no setup fees. Are there any contracts or hidden fees? No contracts, no setup fees, and no hidden charges. Cancel or adjust your plan at any time. What happens after the 30-day trial?  At the end of your trial you can choose a plan based on the number of locations and users you need. Your data is preserved throughout. 

 A guard's hours are showing as blank — what do I do? The guard did not clock out. Go to Attendance, locate the record, and resolve it manually. Remind your team to always tap Clock Out at shift end. The QR code won't scan — what should I check?

• Ensure the guard is physically at the correct checkpoint location
• Check that the QR code printout is not damaged, faded, or obscured
• Confirm the guard is logged into the correct Member account
• Check the device camera is functioning and the app has camera permissions enabled

A member says they can't see their assigned shift — what's wrong? Check that the member has been assigned to the route under the property's Assigned Members tab. Also confirm their account status is set to Active. A guard clocked in early — does that affect the shift record? The system records the actual clock-in time alongside the scheduled shift time, so early or late arrivals are visible in the Attendance log. Total hours are calculated from actual clock-in to clock-out. Submit a support ticket directly from the Support module inside the platform, or contact us at  info@arrowtrackusa.com  or (805) 881-3660. We respond within 24 hours. 

TaskCheck provides GPS-verified check-ins, timestamped patrol logs, QR checkpoints, and photo-based incident reporting. Managers always know who is on-site, when they arrived, and what was completed.

Yes. All reports, notes, photos, and incidents are submitted through the mobile app and stored digitally. Managers can export or print reports instantly.

Absolutely. You can export professional, timestamped activity reports for clients, including photos and checkpoint histories.

Yes. TaskCheck saves offline activity and automatically syncs when the device reconnects.

Managers can schedule tasks, inspections, checkpoints, and maintenance routes. Staff submit photos, notes, and completion logs, giving you full visibility into property upkeep.

Yes. You can assign temporary or permanent contractor logins with limited access to specific properties or tasks.

Yes. Every check-in includes GPS verification and a timestamp, along with optional QR codes placed at buildings or units.

TaskCheck is designed for portfolios — you can manage multiple properties, each with their own routes, checkpoints, and team assignments.

Yes. All clock-ins and clock-outs are recorded in real time with GPS verification.

Managers can create task lists for each location. Cleaners must check off tasks, upload photos, or leave notes before marking a location complete.

Yes. Timestamped logs provide proof of service even when supervisors aren't on-site.

You can export shift logs, photos, and completed tasks to provide a verified service record.

Yes. Real-time GPS updates show where each driver is and which route they are completing.

Absolutely. You can set unlimited checkpoints, tasks, and delivery notes along any route.

Yes — photo capture, signatures, and notes are supported for every stop.

All logs, deliveries, and timesheets are digital and exportable.

No. The app works on any modern iOS or Android device.

Yes. Arrowtrack offers a free 30-day trial with full access to all features.

Yes. Managers access the full dashboard using any desktop or laptop.

TaskCheck is simple and intuitive. Most teams can start the same day, and onboarding help is provided.

Yes. All data is encrypted and stored on secure cloud servers.